Range Relocations

I selected Range Relocations out of three removal companies as Lee was the most responsive and the most competive out of the three. About 3 weeks in advance I paid a 50% deposit on the agreed price for the removal. I never received a receipt for this. I also said that we would probably need 6 months storage.In the end we did not require storage as we were offered a different accommodation than anticipated. Having lost out on the storage turned Lee into a very aggressive , rude and abusive person.

Moving house is one of the most stressful things one can do and things can change last minute. Lee asked me a day before the agreed moving date to send the rest of the money within one hour. I duly paid him even though this request came totally out of the blue. The agreement was to pay the rest on the day of removal. Again, for the rest payment I also did not receive a receipt. At the end Lee charged us another £500 for storing some of our goods with a local storage company. The whole day was an unforgettably horrible experience due to the money grabbing and totally unhelpful removal company. Not to be recommended at all.

Move size: 2 Bedroom Home Service cost: £1500

We recently moved from London to Clitheroe in the Ribble Valley and wanted to take the hassle out of the move. We searched on Google and found Range and having called a few others found Range to be very well priced and extremely professional-sounding. I have to feel a connection with someone who works with me and I instantly found with Leon he was professional but also friendly and reassuring. They were punctual which is a huge deal for me and kept us in the loop all the way. They moved us to Clitheroe with no fuss whatsoever and we even had a brew and a butty (That's a sandwich up North) before the lads set off back. Real gents and if you ever need a quality firm to make the move that little be less stressful you won't go far wrong hiring Range.

Service cost: £1075

These people are experts at scamming customers,you give them business and they extortionate money for walking away from the job, without doing any work,asking for £150/hour per man and when you refuse they walk away from the site ,then have the audacity to ask for more money via the civil court for work they have walked away from, absolutely disgraceful,that's what happened to us this week,on Monday ,they have obviously used this tactic before,the mouthpiece incharge does nothing but dictate to the customer,tell the customer if you don't do this we will extortionate money from you,I ask everyone who uses these guys do not part with any money up front

Brian

Move size: 2 Bedroom Home Service cost: £1400

Range Relocations were unclear about their services and charges, and when I raised a reasonable query I was met with multiple unprofessional emails. Because of the unclear charges (their terms contradict what they will ask you to agree to in an email quote), I remained respectful and asked for my deposit to be refunded (which I paid only the day before) but was told to "go to court KAREN".

I took their advice, and the court ruled in my favour in November.

This could have been avoided by Range Relocations communicating more clearly about their VAT charges and, when a customer raises a reasonable query, Range Relocations could engage respectfully and issue refunds when there is a reasonable and fair reason.

I was out of pocket and had to rearrange a move at short notice, as well as having to deal with the small claims court.

I would recommend avoiding Range Relocations or, if you have to use them, spend time carefully comparing what they ask you to agree to (by phone and email) with their terms and conditions. If you happen to misread or misunderstand anything, be prepared for poor customer service and for Range Relocations to take every opportunity to retain any payments you have made.

UPDATE:

I had a really bad experience with Range Relocations and just want to warn others.

When I first booked with them, things seemed okay — but their pricing and terms were really confusing, especially when it came to VAT. I asked a simple question about it and, instead of explaining, they sent me a bunch of rude emails. One of them literally told me to “go to court, KAREN.”

So… I did. And I won. The court ruled in my favour and they had to pay back my deposit and other costs but it tooks months and the court had to seize money and order their bank to send it to me.

All of this could’ve been avoided if they’d just been polite and clear from the start. Instead, I was left out of pocket, had to sort out a last-minute move, and go through the hassle of small claims court.

If you’re thinking about using this company, be really careful. Double-check everything they send you — their emails didn’t match their terms and conditions. And if you ask a question, don’t expect friendly customer service.

Wouldn’t recommend at all.

Move size: 1 Bedroom Flat Service cost: £495

We used these guys for a full service

They sent a quote and listed everything offered

Each service so we could choose the service we wanted

They even sent a paragraph on packing incase we decided to do it for ourselves

The office were very accessible and accommodating answering our questions and keeping us updated on the day of our move

Very happy we chose this company and wouldn’t hesitate in the future to use again

Move size: 4 Bedroom Home Service cost: £4495

From start to finish, this company were unprofessional, rude, inconsiderate and cut corners to suit themselves.
I had searched for reviews on them before booking and saw mostly good ones, some even referred specifically to [NAME EDIT], the gentleman I had been emailing regarding my move. There one or two bad reviews but it was by far the best quote I had and I wanted to save money- big mistake! I wish I had spent an extra £100-£200 as to avoid dealing with them.
A trip from Brighton to Warrington for a 1 bed flat was quoted at £714 including VAT. [NAME EDIT], told me he didn't need to come to the flat and review the belongings. I sent a detailed inventory anyway. I had booked months in advance. I sent over a £150 deposit and reviewed no confirmation email, invoice or receipt. I queried this and asked for a receipt- eventually having to chase this up 5 times. It was only when I had emailed threatening to withdraw my deposit and look for another company was I then sent one.
The night before the move, [NAME EDIT] rang me and asked about parking. Something which, if he had done his job in the first place, he would of known about. I said, that since I had booked a luton van, parking wouldn't be a problem. [NAME EDIT] then told me, due to a larger job they had booked in straight after mine, he was bringing a larger vehicle. This, as the customer, was not my problem and he would have to sort parking out, especially since it was around 12 hours until they were supposed to move me. At this point, my hands were tied. [NAME EDIT] then went on to ask how many boxes I had (which I had already emailed) I said around 20. He rudely said "well its four floors so is it 20 or 60?". I was shocked by the rudeness, but again, my hands were tied and he knew it. With 12 hours to go I couldn't book anyone else for this job. He then went on to tell me he would arrive between 9-10am. I had booked and been confirmed an 8am arrival. I questioned this, to which his response was "Do you want your deposit back? I get the impression we are never going to appease you, you seem like THAT sort of customer." !! I replied by saying, no, I needed the service and would see him between 9-10am. I had no choice and [NAME EDIT]knew full well I had no choice.
The day of the move. Surprise, surprise, more issues. Me and my Dad are organising awaiting his arrival. 8:30 phone call from [NAME EDIT] telling me he was stuck in non-moving traffic on the M23 and might not be able to make it and that it would be a good idea to ring round and see if anyone else was available! THE MORNING OF MY MOVE! He said he would call back with an update. In a panic, I started ringing round. No luck. I checked the M23 traffic, no issues at all. [NAME EDIT] then called back and said it had miraculously cleared and he would be 45 minutes. I assume he had trouble getting hold of a second man and managed to get one at the last minute.
He arrived. Moaned about the parking. Me and my Dad came up with a solution which was extremely obvious. [NAME EDIT] and his partner (a polite and lovely young man) were slow at loading and so myself and my Dad ended up doing the vast majority. I refused to do any furniture or large items though- surely this is what I'm paying for!
Finally they set off. We set off just after. Traffic was bad but I arrived at my new flat and awaited the arrival of the van at my mums house. [NAME EDIT] calls. He has now run out of driving hours and will have to stop over night, with all of my possessions, and drop them off in the morning. I have since checked this and he had plenty of time, despite traffic, to make the delivery. The truck stop he used was a mere 14 miles from the final destination! I told him I wanted my belongings as soon as possible in the morning. We agreed 6:30am. He arrived. He unloaded and thank goodness I never have to deal with him again.

Service cost: £714

The team was managed very well & they were very helpful, always responded efficiently and professionally with any enquirers. The team that managed my move which included packing of boxes was managed in a helpful, efficient and professional manner and nothing was to much trouble. Storage and onward transfer of property managed effectively and professional by all the team. They turned up on time & were organised polite & carful. Couldn't be happier with the service provided! Everything went smoothly, the service was on point and the staff were really prompt, friendly and picked-up/delivered my stuff in a timely manner what more could anyone ask. I would definitely recommend them to anyone. Im also going to use them again. Kind Regards Paul.

Service cost: £1695

I would never ask this company into my home ever again..I paid a deposit on the nderstanding the balance was paid n the day of moving..on the day I asked Lee how did he want payment but was told he had already taken it from my debit card which I thought was wrong as I didn't know how much he had taken or have a receipt..
When I had moved in I checked my bank account and too much money had been taken..£59 to be exact! I mailed Lee and he said he would deal with it..I left it a week and mailed again but was told he wasn't in the office so I left it another 10 days and mailed again which resulted in an abusive phone call which sounded threatening saying he had paid it !! But he had not sent a text or mail to that effect so naturally I was unaware besides which it had taken him 2.5 weeks to which he aggressively shouted down the phone and hung up..

Service cost: £499